Case Study: Global Systems Training & User Enablement Programme

Industries: Global Luxury Fashion & Perfumes / Cosmetics

Timeline: 2005–2021
Role: Regional Project Manager / Senior Regional IT Manager
Regions: Asia Pacific – China, Hong Kong, Macau, South Korea, Taiwan, Thailand, Malaysia, Singapore, Australia & New Zealand

Audience:

Store Managers & Store Staff
Office-Based Business Users & Management Teams

Overview

Delivered large-scale, multi-year systems training and user enablement programmes for global luxury fashion and cosmetics organisations across Asia Pacific. The programme supported the rollout, enhancement, and adoption of core retail and corporate systems, ensuring users at all levels could operate systems confidently and effectively in their daily roles.

Training was delivered across 50+ retail stores and 10 countries, supporting both frontline retail teams and office-based management, with a strong emphasis on hands-on learning and real-world business scenarios.

Scope of Training

• Point of Sale (POS) systems

• Inventory Management systems and processes

• Customer Relationship Management (CRM) systems

• Business and management reporting

• Data usage and interpretation for operational decision-making

• End-to-end system workflows across retail and corporate environments

Tools & Systems Covered

• Retail POS platforms

• Inventory Management systems

• CRM platforms

• Reporting and analytics tools

• Custom training environments mirroring live systems

Training Approach & Delivery

• Delivery Format:

  • On-site instructor-led training

  • Conducted at hotel training venues, regional offices, and retail stores

  • Remote thru Microsoft Team

• Programme Duration:

  • 2-day structured training programmes

• Training Design & Preparation:

  • Designed and developed tailored training materials

  • Set up dedicated training environments to simulate live systems

  • Ensured participants could practise confidently during sessions

• Training Methodology:

  • Live system demonstrations and walkthroughs

  • Hands-on exercises based on real business scenarios

  • On-site tutorials and guided coaching

  • Interactive Q&A and role-specific support

Key Challenges Addressed

• Training users with varying levels of technical knowledge

• Ensuring consistent system adoption across multiple countries and cultures

• Supporting both retail and office-based users with different operational needs

• Minimising operational disruption during system rollouts and upgrades

Global Training Experience at a Glance

• 600+ Users Trained

• 10+ Countries Supported

• 50+ Stores & Offices

• 16+ Years Training Experience

• On-site Instructor-Led Training

• 2-Day Structured Programmes

Outcomes and Impact

• Store staff, office teams, and management gained confidence in daily system usage

• Consistent adoption of systems across regions and business functions

• Reduced dependency on central IT teams for day-to-day system support

• Improved operational efficiency, data quality, and reporting accuracy

• Enabled business teams to make better, data-informed decisions

Relevance to Current Services

• This consolidated experience forms the foundation of my Training & Enablement Services, where I support organisations with:

  • Retail systems training

  • CRM and reporting training for business users

  • Project Management and Knowledge Training

  • Microsoft Office 365 with Copilot

  • Data literacy and reporting confidence programmes

  • Multi-country, multi-cultural training delivery

  • Hands-on, practical learning for non-technical users

Need your teams to adopt new systems with confidence?

I provide flexible, hands-on training programmes tailored to your systems, users, and business operations.