Case Study: Global Mobile Device Modernisation Across 200+ stores

Company: US-Based Luxury Fashion Brand

Timeline: 2013–2024
Role: Senior Regional IT Manager / Senior Program Manager
Regions: US, Canada, UK, France, Italy, Germany, Spain, Ireland, Hong Kong, China, Macau, Singapore, Australia, Japan, Taiwan

Overview

Led a multi-year global programme to modernise in-store mobile and payment hardware across 200+ retail locations. Oversaw payment terminal upgrades, deployment of Mobile POS solutions, and large-scale standardisation of Apple devices to improve store operations, performance, and customer experience.

Key initiative areas included:

Payment Terminal Upgrades:

• Replaced end-of-life payment terminals with the latest models for both fixed POS registers and Mobile POS

• Deployed across North America, Europe and Australia

• Rolled out to 150+ stores and 800+ devices

Mobile POS Deployment:

• Deployed iPad, iPhone and iPod as Mobile POS devices across the United States

• Rollout covered 110+ stores and 1,000+ devices

• Enabled mobile checkout and reduced queue time

Apple devices standardisation:

• Implemented Microsoft Intune for mobile device management across all Apple devices

• Standardised application deployment and configuration across iPad, iPhone and iPod

• Ensured all devices connected seamlessly to payment terminals

Scope & Responsibilities

• Developed and managed project plans, schedules, reporting, and stakeholder communication

• Led vendor evaluation, procurement, and contract negotiations

• Coordinated delivery with vendors, logistics teams, support teams, and global/regional IT

• Gathered business requirements with retail operations and store leaders

• Managed SIT, UAT, training, pilots and phased country rollouts

• Led go-live support and handover to BAU support teams

Tools & Technologies

• POS: Aptos

• Payment Terminals: Adyen / Verifone

• Devices: iPad, iPhone, iPod

• Platforms: Windows, Intune (MDM)

• PM Tools: Microsoft Teams, Jira, Word, Excel, PowerPoint

Key Challenges & Solutions

• Limited store downtime for upgrades: Developed detailed procedures and rollback plans to minimise risk

• Insufficient resources for overnight installations: Budgeted contractor support to execute upgrades after store closing hours

• Coordinating schedules for 100+ stores: Worked with Retail Operations for business communication; issued calendar blocks and installation notices to all stakeholders

• Post-upgrade issues: Closely monitored incidents with support teams and stores to quickly resolve outstanding issues

Results & Business Impact

• Standardised mobile applications across all iOS devices and regions

• Increased sales associate productivity with a single device supporting POS, clienteling, and payments

• Enabled seamless payment across mobile and fixed POS

• Ensured payment terminals met latest compliance and security standards

• Improved customer checkout experience and reduced queue times

• Simplified device management and reduced hardware complexity worldwide

• Enhanced operational reliability and store performance across multiple regions

Relevance to Current Services

This case study highlights QuickSure Solutions’ depth in global IT programme leadership, cross-regional coordination, and complex technology rollouts across large retail footprints — a combination of skills that remains central to the services offered today. Successfully modernising mobile and payment hardware across 200+ stores required disciplined planning, stakeholder alignment, risk mitigation, and operational readiness — attributes that are essential for any major IT transformation or deployment initiative.

Drawing from this experience, I now support organisations with:

• End-to-end IT Programme Management: Leading complex technology deployments, upgrades, and standardisation efforts with clarity and control.

• Global & Cross-Functional Coordination: Bridging regional teams, operations, vendors, support partners, and executive stakeholders to deliver unified outcomes.

• Technology Modernisation Strategy: Advising on device and infrastructure modernisation to improve performance, compliance, and user experience.

• Operational & Change Readiness: Preparing teams for new systems and minimising disruption through robust planning, communication, and go-live execution.

These service offerings help organisations move beyond tactical deployments toward sustainable and people-ready technology adoption, ensuring solutions are both technically successful and operationally embedded.

Planning a multi-location technology upgrade or global rollout?

I bring structured leadership, technical coordination, and practical execution support to help you deliver with confidence — from strategy through to adoption.