Practical, on-site support to keep your retail stores connected, operational, and ready for business
Store Support
Retail New Store Opening Support Package (UK Only)
End-to-end on-site IT support to ensure your new retail store opens smoothly and operates without disruption. Designed for UK locations, this package provides hands-on technical validation, issue resolution, and corporate coordination before, during, and immediately after opening.
What’s Included
Pre-Opening Support
On-site validation of hardware and application readiness based on store checklists
Coordination with on-site contractors for troubleshooting
Capture photos of key equipment and site setup for documentation
Work with corporate IT teams to report status and resolve issues
Opening Day & Post-Opening Support
On-site standby for IT-related issues during and after store launch
Immediate escalation and reporting to corporate teams
Deliverables
Daily on-site status reports with updates, photos, and issue logs
Typical Duration
Approx. 5 days (pre-opening preparation, opening day, and post-go-live coverage)
Best for: Retail brands launching new stores in the UK that require reliable, on-site IT support to ensure smooth hardware setup, software readiness, and operational stability from day one.
Ad Hoc Retail Store Onsite Support Package (UK Only)
Flexible on-site IT support for retail stores in the UK, available when and where you need it. Ideal for one-off tasks, troubleshooting, or urgent assistance that doesn’t require a full project engagement.
What’s Included
Perform on-site tasks based on corporate checklists or real-time instructions
Validate and document actions with supporting photos
Report progress, completion status, and any issues directly to corporate teams
Deliverables
Status report with supporting photos
Typical Duration
From 2 hours and above, depending on task scope and store needs
Best for: Retail stores requiring quick, reliable, and professional on-site IT assistance for specific tasks, validation, or troubleshooting in London, Reading, Woking, or Guildford.
Retail Store Closing Support Package (UK Only)
Comprehensive on-site IT support to ensure retail store closures are completed smoothly, securely, and in line with corporate standards. Available in London, Reading, Woking, and Guildford.
What’s Included
Coordinate with corporate teams to confirm store closure checklists and procedures
Safely unplug and pack IT devices following company standards
Manage logistics handover and wait for equipment collection
Capture photos of the site and packed equipment for documentation
Report daily status, issues, and escalation updates to corporate teams
Deliverables
Daily closure status report with supporting photos
Typical Duration
Approx. 1 day (depending on store size and logistics schedule)
Best for: Retail brands closing stores in the UK that require reliable on-site IT coordination, proper equipment handling, and thorough documentation for corporate records.
Retail Store Traffic Counting Audit Package
Accurate and reliable validation of in-store traffic data through video-based audits. This service ensures your traffic counting systems deliver precise and trustworthy insights.
What’s Included
Review and validate video footage provided by traffic counting vendors
Conduct manual (eyeball) audits to identify any missing or inaccurate counts
Document discrepancies and prepare evidence for follow-up with the vendor or internal team
Deliverables
Hourly traffic-in report for the reviewed footage
Summary of any missing counts with screenshots and time stamps
Typical Duration
Approx. 4 hours per store for every 1 hour of video footage
Best for: Retailers using traffic counting systems who need independent validation of data accuracy to ensure confident reporting and business decisions.